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Refund Eligibility :
We want you to be completely satisfied with your purchase from Shling.Shop. Our refund policy is designed to be fair and transparent. To be eligible for a refund, your request must meet the following criteria:
You have 7 days from receiving the item(s) to return your order without explanation as long as:
- All items are in perfect condition and in the original packaging.
- Any safety seals are not damaged and all labels are retained
-The product is not a custom-made or personalized item.
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Non-Refundable Items Certain items are not eligible for refunds. These include:
Gift cards or e-gift cards.
Downloadable digital products.
Products that have been used, damaged, or altered in any way.
Custom-made or personalized products.
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Return Process To initiate a refund, please follow these steps:
Contact our customer support team at support@shling.shop within 7 days of receiving the product.
Provide your order number, a detailed reason for the refund request, and any supporting documentation or images if applicable.
Our customer support team will review your request and guide you through the return process if your request is eligible.
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Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that your return is received.
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Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed within 14 days using the original payment method. Refunds may take some time to reflect in your account, depending on your financial institution.
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Late or Missing Refunds: If you haven't received your refund within the specified timeframe, please first check your bank account. If the refund is not there, contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you have completed these steps and still have not received your refund, please contact our customer support team.
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Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@shling.shop. We are here to assist you and provide further clarification.
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Changes to This Policy: We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. By making a purchase on Shling.shop, you acknowledge that you have read, understood, and agreed to our refund policy.
