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We've shared some of our most frequently asked questions to help you out!
Frequently Asked Questions
To place an order, follow these steps:
Browse our website and add the desired items to your shopping cart.
Proceed to checkout, where you'll provide your shipping and payment information.
Once the order is confirmed, we'll handle the rest, from sourcing the product to shipping it to your address.
Shipping times and costs vary depending on the product, supplier, and destination. You can find estimated shipping times and costs on the product pages or during the checkout process. Keep in mind that some products may have longer shipping times due to international sourcing.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to become available after shipment.
We strive to provide you with high-quality products, but occasionally, issues may arise. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product. We will guide you through the return and exchange process.
Yes, we have a refund policy in place. Please refer to our Refund Policy page for detailed information on eligibility, the return process, and more.
Orders are processed quickly to ensure timely delivery. If you need to cancel or modify an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Import duties, taxes, and customs fees may apply depending on your location and the destination country's regulations. These fees are the responsibility of the buyer. Please check with your local customs office for more information.
You can reach our customer support team by support@shling.shop. We're here to assist you with any questions or concerns.
Yes, we offer wholesale and bulk purchase options for eligible products. Please contact our customer support team to inquire about wholesale pricing and terms.
We source products from reputable suppliers and conduct quality checks to ensure our customers receive high-quality items. Customer satisfaction is our top priority.
If you are interested in becoming a supplier on our platform, please contact us at support@shling.shop to discuss potential partnerships.
We take your privacy seriously. Please review our [Privacy Policy] to understand how we handle your personal information.
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